Sungevity Guide to Home Solar Installation

Congratulations on going solar with Sungevity! We look forward to working with you to get your solar system installed. At any time, please do not hesitate to contact your Customer Care Coordinator at 510-845-5660 if you have questions, concerns, or comments. Below is a summary of what to expect over the next 8 – 10 weeks. As you can see, installing a solar system includes lots of little details. Not to worry! We'll do all the hard work for you—you will need to be available for a few home visits, occasional questions, and a few signatures; similar to any small home construction job. Please read through this overview so you know what to expect over the next several weeks.

Phase One: Pre-Installation

• Paperwork: A solar installation requires a significant • HOA: If you are a member of a Homeowners
paperwork, and we will assist you every step of the Association, we will help you with the information you
way. Our team will generate and process much of the need to obtain HOA approval for your solar
paperwork for you. Your job will be to provide installation. If you have not already informed us about
signatures and some details about your property. needed HOA approval, please do so immediately.
Please note that delays in returning documents could Each HOA is different and can take up to several
delay your installation. Typically, you will be asked to weeks to receive approval.
review, sign, and return forms upon point of purchase
and after your system is installed. • Design and Permitting: Our team of design and
permitting specialists will prepare installation plans to
• Site Visit: Your Customer Care Coordinator will be in submit to your local permitting office. We will inform
touch with you to discuss your project and schedule a you of the permitting timeline in your specific
time for a solar technician to come to your home to jurisdiction and let you know when your permit is
confirm the solar design, check your electrical panel approved.
and roof structure; and obtain details for the building
permit. This visit should take about an hour.
Phase Two: Installation
• Installation: As soon as your paperwork is complete • Inspection: When your installation is complete, we
and your permit is ready, your Customer Care will schedule an inspection with a local building
Coordinator will be in touch to schedule your official. Once the inspection is approved, we will
installation. Depending on the size of your system, submit the approved permit to your utility and request
installation will take from 2 to 10 days. On the first that your solar energy system be connected to the
day, the crew will introduce themselves, walk you grid.
through the installation process, and give you their
on-site schedule. At any time during installation, your
Customer Care Coordinator will be available to
answer any questions or address any concerns.
Phase Three: System Commissioning
• Commissioning: After your inspection is completed, you will receive a few final pieces of paperwork to review, sign, and return. Your utility will typically come to your home to inspect the system and, in some • System Monitoring: If your solar system has been installed with monitoring, you will be given access to your web-based monitoring interface within a few weeks of inspection.
• cases, switch out your utility meter. Following this field inspection, you will be informed, usually be email, that you can safely turn on your system. Please note that this step will differ by utility. Turning Your System On: If you are at home during the last day of installation, a member of the crew will show you how to operate your solar system. If you are not available, please inform your Customer Care • • User Manual: Within a few weeks of turning your system on, you will receive your Sungevity User Manual. The manual includes copies of all the key documents as well as a description of how your system works, how to maintain the system, and a troubleshooting guide. Utility Bill: Look for your utility bill the month after
Coordinator, who will walk you through this process. commissioning. You should see significant savings! If not, please contact your utility to confirm your system has been commissioned. We can help, too. Just give us a call!